How CrewDocs Save and Sync in the CrewBox App (and What Happens Offline)

CrewDocs save themselves while you type. Here's what Saving, Saved, and Save failed mean, and why CrewDocs need a connection.

How Saving Works

  • There's no save button. Your changes save automatically about 3 seconds after you stop typing — and never more than 15 seconds after your first unsaved change, even if you keep typing.
  • The label next to Published under the title shows Saving… while changes upload, then Saved.
  • Tapping the ✓, the back arrow, or your phone's Back gesture saves right away. So does switching to another app or locking the phone.
A Daily Site Report CrewDoc being edited, with Saving shown next to the Published badge

Saving… next to Published while the latest edits upload; it changes to Saved when they're in.

If a Save Fails

  • If the upload doesn't go through — usually because the signal dropped — the label turns into Save failed with a Retry link.
  • Your edits stay on screen. Keep the CrewDoc open, move to where you have signal, and tap Retry. Wait for Saved before you close the CrewDoc.

CrewDocs and Offline Mode

  • CrewDocs aren't part of offline mode yet: opening a CrewDoc and editing it both need a connection. Photos, tasks, comments, and tags do work offline — see Work offline.
  • If your phone is offline when you open a CrewDoc, the pencil isn't shown, so you can't start editing. If the CrewDoc can't be loaded at all, an error shows — reconnect and open it again.
  • If you lose signal in the middle of editing, you can keep typing; saves will fail until you're back online, then tap Retry.
  • The CrewDocs section on a project's Docs tab shows the list as it was last loaded while you were online.
A published Daily Site Report CrewDoc in view mode with the pencil and menu buttons

In view mode the pencil starts editing — it's hidden when the phone is offline.

Changes From the Office

  • The app shows Published CrewDocs. A CrewDoc saved as a draft in the web console appears on the phone once it's published.
  • A CrewDoc is loaded fresh each time you open it, so reopen it to see edits made on desktop or by another crew member.
  • Two people editing the same CrewDoc at the same time don't merge — the last save wins. Agree who updates which CrewDoc, or have each person fill in their own rows one after the other.